Terms of service

Overview
Welcome to Southern Sass Supply! By accessing or purchasing from our site, you agree to our Terms of Service.

Products and Pricing
We reserve the right to modify prices, products, or shipping rates at any time without notice. All descriptions and product details are listed to the best of our ability, but small variations may occur due to the handmade and unique nature of our items.

Orders and Fulfillment
Orders are processed within 1-4 business days. Once an order is shipped, Southern Sass Supply is not responsible for carrier delays or errors. Tracking information will be provided via email once your label is printed.

User Conduct
You agree not to misuse our site or engage in any fraudulent or abusive behavior, including unauthorized copying or resale of our products or content.

Intellectual Property
All content on this website — including designs, logos, text, and photos — is the property of Southern Sass Supply and may not be used without permission.

Governing Law
These Terms are governed by the laws of the State of North Carolina, USA.

Age Requirement Policy

By purchasing from Southern Sass Supply LLC, you confirm that you are 18 years or older OR have permission from a parent or legal guardian. Southern Sass Supply LLC is not responsible for unauthorized purchases made by minors.

Game Format Notice

All game purchases (Mystery Balls, Mega Balls, Baby + Me Gender Reveal, Lellon’s Bracelet Scoop) are digital-interactive games opened during live streams or recorded videos. No physical ball is shipped. Only the prize revealed during gameplay is shipped.

All Sales Final / No Refunds

Due to the surprise nature of our interactive games, ALL SALES ARE FINAL. No refunds are issued for buyer's remorse, misunderstanding of the game, unauthorized purchases by minors, or failure to read product descriptions.

Parental Permission Clause

If a minor places an order without parental consent, responsibility lies with the cardholder for securing their payment method. Southern Sass Supply LLC is not liable for orders placed without guardian permission.

Chargeback Policy

Filing a chargeback for a valid purchase is considered fraud. Southern Sass Supply LLC provides tracking, order receipts, delivery confirmation, and gameplay evidence. Customers agree to contact us directly to resolve any concerns BEFORE initiating a chargeback.

How The Games Work

1. Customer purchases preferred game.
2. Southern Sass opens the ball/scoop live or on video.
3. Slip inside reveals prize.
4. Prize is shipped to the customer (not the ball or capsule).
By checking out, you acknowledge and accept this format.

Terms & Conditions Agreement

By completing a purchase, you affirm that you have read and agree to all Southern Sass Supply LLC policies, including Age Requirements, Game Format, No Refunds, Parental Permission, Chargeback Policy, and How-It-Works.